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Emergency Support

If this is an emergency, fill out this form (be as specific as possible) and then call technical support at 425-334-2759. Our normal business hours are from 9:00am to 5:00pm Monday through Friday (PST). Any work performed outside of business hours will be billed at emergency rates.

Name*:
Company*:
E-mail Address*:
Phone*:
Fax*:
Domain Name*:
Platform*:Sun   NT   PCUnix
 *Required


I am having problems reaching my server

can't ping
can't telnet
can't connect to web server
other problem connecting
Description of problem. (Traceroute data is very helpful)


Reboot Web Server. If possible, your server will be shutdown normally.

Please enter the username and password for the
'admin' or 'root2' account on your server:

username:
password:


By submitting this request I understand that I may be billed for services provided. I also understand that delinquency in payment will result in suspension of service. TeraHost reserves the right to prioritize work order requests.






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